Frequently Asked Questions

1. How can I contact you?
2. What if I'm not satisfied with my order?
3. What is Guildcraft's return policy?
4. Will you bill my organization?
5. How much is shipping?
6. How fast can I expect to receive my craft supplies?
7. Do you ship to Canada?
8. What is the minimum order amount?
9. Where can I get an order form?
10. Does Guildcraft collect my state's sales tax?
11. What is Guildcraft's federal tax ID number?

Answers...

1. How can I contact you?

   Click on the Contact Us link in the Customer Service menu.

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2. What if I'm not satisfied with my order?

   100% Money-Back Guarantee

   At Guildcraft, your satisfaction ALWAYS comes first. If you're unhappy with an item - for any reason - simply call 1-800-345-5563 or
   e-mail us at service@guildcraftinc.com. We'll gladly arrange for a replacement or refund.

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3. What is Guildcraft's return policy?

   Hassle-Free Returns

   If you need to return an item for any reason, we’ll take it back. Many of our competitors have a 30 day return policy or charge a restocking fee; you won’t find those at Guildcraft! All items must be in original condition. To return an item, please see the instructions on the back of your packing slip included with your order.

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4. Will you bill my organization?

   Easy Billing for Qualified Organizations

   If you’re ordering on behalf of a hospital, camp, church, school, recreation program or other recognized organization, we can usually bill your organization (our terms are net 30 days from invoice date). To set up a billing account, please call 1-800-345-5563.

   For other orders, we request prepayment by check, money order or credit card. We accept MasterCard, Visa, Discover Card and American Express. All prices are in U.S. dollars.

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5. How much is shipping?

   Standard shipping charges are listed in the chart below. For orders shipped to Alaska, Hawaii and Puerto Rico, please estimate 35% (minimum $15.95) for Priority Mail. Some orders may be billed additional charges due to their weight.

   Merchandise Subtotal	Add
   Up to $50	$9.95
   $50.01 - $75	$11.95
   $75.01 - $100	$13.95
   $100.01 - $150	$15.95
   $150.01 - $200	$19.95
   $200.01 - $250	$23.95
   $250.01 - $300	$27.95
   $300.01 - $400	$33.95
   $400.01 - $500	$39.95
   $500.01+	$45.95

   
   

   We ship most orders within one day, even during our busiest months. Please allow up to six additional business days for UPS to deliver your order. Click here to view a UPS shipping time map.

   Next-Day, 2-Day, and 3-Day Air Delivery are available at an extra cost. For details or to place an order using express delivery, please call 1-800-345-5563.

   Exceptionally heavy items (for example, 50 lb. packages of plaster) will require additional shipping charges; please call for details. These items are clearly marked in the catalog and on the Web site.

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6. How fast can I expect to receive my craft supplies?

   We ship nine out of ten orders within one day, even during our busiest months.

   Please allow up to nine additional business days for UPS to deliver your order. Click here to view a UPS shipping time map.

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7. Do you ship to Canada?

   To place an order that will be shipped to Canada, please call 1-800-345-5563, ext. 111 or fax your order to 1-800-550-3555, Attention: Terri. There is a minimum of $200 USD for orders shipped to Canada. Shipping is estimated at 25% with a minimum of $45.95. Out of stock items will not be backordered unless the total value of the backordered items exceeds $100. Please be aware that there can be significant charges for duty and brokerage fees, which are not included in our shipping charges. (We will be happy to have the order processed through your broker of choice.)

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8. What is the minimum order amount?

   We do not have a minimum order amount. There are no "extra service charges" at Guildcraft, no matter how large or small your order may be.

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9. Where can I get an order form?

   View a printable PDF order form by clicking here.

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10. Does Guildcraft collect my state's sales tax?

    We collect sales tax on shipments to New York state taxable residents and organizations only.

    If your organization is in New York state and is tax-exempt, please mail or fax a copy of your exemption certificate with your first order.

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11. What is Guildcraft's federal tax ID number?

    Our federal tax ID number is 16-1305550.

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